Monday, April 6, 2015

Telesur: PUK code Retrieval | SIM unlock

The default PIN Number for all Telesur Prepaid and Postpaid mobile SIM card is unique for each mobile SIM

Telesur is the major telecom network which offers high speed data connection to Suriname customers  through Wireless, Prepaid and postpaid plans.

The Telesur Mobile SIM card has an inbuilt PIN code and PUK code for security purpose. The SIM card will be blocked if you enter your PIN number wrongly for 3 times.
Then the Phone will request to enter PUK code to reset your PIN number.

You can find your Telesur PUK (Personal Unlocking Key) through following methods.
Expand the method to know more.

>Find PUK through Helpline

  • Call 474 242 (non-toll free number) from other network or or 152  from Telesur mobile phone
  • Enter the option to speak with customer care
  • Request for a PUK code and note it down. If you are lucky you can get directly through phone call. But if the customer care representative doubted about your identity then you have to go in person to the nearest service store with your id card to get the PUK code.
  • Enter it in your locked Telesur mobile phone and reset your PIN number
  • Now your phone will be unlocked..

>Retrieve PUK Online

  • Go to official webpage of Telesur mobile and click the online complaint form
  • Give your credentials and inform that your phone is locked. They will provide the PUK code after confirming that you are the owner of the SIM card
  • Note the PUK code and enter it in your locked mobile SIM card
  • Now , your mobile will ask to reset the PIN
  • Provide a new PIN and proceed to unlock your phone.
>Welcome mail /SMS option

If you have welcome mail that you got when buying the Telesur sim card, you can directly note the PUK code printed in the mail and enter it in your locked mobile phone.
Currently Telesur mobile do not provide option for obtaining PUK code through SMS.
So, Please try any one of the above methods to retrieve you PUK code.

    Maximum Limit for PUK code entering is 10 attempts. Then the SIM be be blocked and need to replace with anew SIM card . So better be careful while entering PUK code