For example, if main balance account is wrongly deducted
from your Aircel mobile number and you called to customer care.
Let say, the customer care person on phone refused to accept
the complaint or he justifies that the deduction of talktime is correct and he
couldn’t refund the amount back to your Aircel number. In this case you can
escalate this issue to Aircel appellate authority for your circle.
In summary , if we call to customer care number , a person
will attend the call. They belongs to Level 1 Customer Care.
If you asked to redirect to his supervisor, then he will
redirect to the Nodal officer. He belongs to Level 2 Customer Care.
Still You are not satisfied with the response , you can
contact the next higher level called appellate authority.
Here you may get some resolution for your problem.
If you feel that you are not satisfied with his response also,
then you can file a case in consumer court. But you have to pay fee per case,
that varies from 100 to 500 Rupees per consumer case.
I am going providing a list of email id where you can get
immediate response for your query regarding Aircel complaints.
State or Circle
|
Aircel Customer Grievance Email
Aircel Apellate higher Authorities |
Andhra Pradesh
|
|
Assam
|
appellate.assam@aircel.co.in
|
Bihar
|
appellate.bihar@aircel.co.in
|
Chennai
|
appellate.chn@aircel.co.in
|
Delhi
|
appellate.delhi@aircel.co.in
|
Gujarat
|
appellate.gujarat@aircel.co.in
|
Haryanan
|
appellate.haryana@aircel.co.in
|
Himachal Pradesh
|
appellate.hp@aircel.co.in
|
Jammu and Kashmir
|
appellate.j&k@aircel.co.in
|
Karnataka
|
|
Kerala
|
appellate.kerala@aircel.co.in
|
Kolkatta
|
appellate.kolkata@aircel.co.in
|
Maharastra
|
appellate.maharashtra@aircel.
|
Madhya Pradesh,Chandigargh
|
|
Mumbai
|
appellate.mumbai@aircel.co.in
|
North East States
|
appellate.ne@aircel.co.in
|
Orissa
|
appellate.orissa@aircel.co.in
|
Punjab
|
appellate.punjab@aircel.co.in
|
Rajasthan
|
|
Tamil Nadu
|
appellate.tn@aircel.co.in
|
Uttar Pradesh East
|
appellate.upeast@aircel.co.in
|
Uttar Pradesh West
|
appellate.upwest@aircel.co.in
|
West Bengal
|
appellate.wb@aircel.co.in
|
Send email to the corresponding state or circle you belong.
In the message , mention your name and mobile number and briefly explain the
problem.
Within 1 day of the complaint, they will call you and try to
rectify the problem.