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Cubacel ETECSA : PUK code Retrieval | SIM unlock

The default PIN Number for all Cubacel or ETECSA Prepaid and Postpaid mobile SIM card is unique for each mobile SIM

Cubacel or ETECSA is the major telecom network which offers high speed data connection to Cuba  customers  through Wireless, Prepaid and postpaid plans.

Cubacel or ETECSA Mobile SIM card has an inbuilt PIN code and PUK code for security purpose. The SIM card will be blocked if you enter your PIN number wrongly for 3 times.
Then the Phone will request to enter PUK code to reset your PIN number.



You can find your Cubacel or ETECSA PUK (Personal Unlocking Key) through following methods.
Expand the method to know more.

>Find PUK through Helpline


  • Call 05264 2266 (non-toll free number) from other network or 164 from Cubacel or ETECSA mobile phone
  • Enter the option to speak with customer care
  • Request for a PUK code and note it down
  • Enter it in your locked Cubacel or ETECSA mobile phone and reset your PIN number
  • Now your phone will be unlocked.
>Retrieve PUK Online


  • Unfortunately Cubacel or ETECSA does not provide online PUK retrieval option right now.
  • The recommended and best method is to approach the helpline as mentioned in the above method.
>Welcome mail /SMS option


  • If you have welcome mail that you got when buying the Cubacel or ETECSA sim card, you can directly note the PUK code printed in the mail and enter it in your locked mobile phone.
  • Currently Cubacel or ETECSA mobile do not provide option for obtaining PUK code through SMS.
So, Please try any one of the above methods to retrieve you PUK code.


    Maximum Limit for PUK code entering is 10 attempts. Then the SIM be be blocked and need to replace with anew SIM card . So better be careful while entering PUK code