Aircel : How to complaint Aircel Apellate (Grievance officere) Authority through email

If you are not satisfied with the action taken by Aircel customer care person, then you can escalate this issue by sending an email to the higher officials and authorities of Aircel customer care.

For example, if main balance account is wrongly deducted from your Aircel mobile number and you called to customer care.

Let say, the customer care person on phone refused to accept the complaint or he justifies that the deduction of talktime is correct and he couldn’t refund the amount back to your Aircel number. In this case you can escalate this issue to Aircel appellate authority for your circle.

In summary , if we call to customer care number , a person will attend the call. They belongs to Level 1 Customer Care.

If you asked to redirect to his supervisor, then he will redirect to the Nodal officer. He belongs to Level 2 Customer Care.

Still You are not satisfied with the response , you can contact the next higher level called appellate authority.

Here you may get some resolution for your problem.

If you feel that you are not satisfied with his response also, then you can file a case in consumer court. But you have to pay fee per case, that varies from 100 to 500 Rupees per consumer case.

I am going providing a list of email id where you can get immediate response for your query regarding Aircel complaints.

State or Circle	Aircel Customer Grievance Email Aircel Apellate higher Authorities
Andhra Pradesh	appellate.andhrapradesh@aircel.co.in
Assam	appellate.assam@aircel.co.in
Bihar	appellate.bihar@aircel.co.in
Chennai	appellate.chn@aircel.co.in
Delhi	appellate.delhi@aircel.co.in
Gujarat	appellate.gujarat@aircel.co.in
Haryanan	appellate.haryana@aircel.co.in
Himachal Pradesh	appellate.hp@aircel.co.in
Jammu and Kashmir	appellate.j&k@aircel.co.in
Karnataka	appellate.karnataka@aircel.co.in
Kerala	appellate.kerala@aircel.co.in
Kolkatta	appellate.kolkata@aircel.co.in
Maharastra	appellate.maharashtra@aircel.
Madhya Pradesh,Chandigargh	appellate.mpcg@aircel.co.in
Mumbai	appellate.mumbai@aircel.co.in
North East States	appellate.ne@aircel.co.in
Orissa	appellate.orissa@aircel.co.in
Punjab	appellate.punjab@aircel.co.in
Rajasthan	appellate.rajasthan@aircel.co.in
Tamil Nadu	appellate.tn@aircel.co.in
Uttar Pradesh East	appellate.upeast@aircel.co.in
Uttar Pradesh West	appellate.upwest@aircel.co.in
West Bengal	appellate.wb@aircel.co.in

Send email to the corresponding state or circle you belong. In the message , mention your name and mobile number and briefly explain the problem.

Within 1 day of the complaint, they will call you and try to rectify the problem.