What Does "Custody Scan" Mean?
This status suggests your parcel is stuck at a Delhivery facility, likely due to an unclear address or misrouting. Acting promptly can prevent further delays, especially for orders from Amazon, Flipkart, or Paytm.
Quick Steps to Resolve the Issue
1. Call Delhivery Support
Contact Delhivery’s helpline (find it on their website) or use their chat support. Ask about your parcel’s status and the reason for the hold. Keep your tracking ID handy for faster assistance.
2. Update Your Address
An incorrect address is a common cause. Provide the executive with complete details, including pin code, landmarks, and an active contact number. This can reroute your parcel quickly.
Example: Change “Flat 101, ABC Towers” to “Flat 101, ABC Towers, Near XYZ Mall, Pin: 123456.”
3. Track Your Parcel
Monitor progress on Delhivery’s tracking portal or app. Enable SMS/email alerts to stay updated on delivery attempts.
4. Cancel and Reorder (If Urgent)
For time-sensitive orders, cancel the delayed order via the e-commerce platform and reorder with a clear address. Check refund policies first.
Tips to Avoid Future Delays
- Always include landmarks and accurate pin codes.
- Use an active phone number for delivery updates.
- Review your address before confirming orders.
- Opt for pickup points if available.
Why Act Fast?
Quick action ensures your parcel gets back on track, saving you time and hassle. Use these steps to resolve the "custody scan" issue efficiently.