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NuevaTel PCS | Viva : PUK code Retrieval | SIM unlock

The default PIN Number for all Viva or NuevaTel PCS Prepaid and Postpaid mobile SIM card is 1234 .But if you type it wrongly , for 3 attempts then the PIN will be locked and ask for PUK code.

Viva or NuevaTel PCS is the major telecom network which offers high speed data connection to Bolivia , Dominican Republic customers  through Prepaid and postpaid plans.

Viva or NuevaTel PCS Mobile SIM card has an inbuilt PIN code and PUK code for security purpose. The SIM card will be blocked if you enter your PIN number wrongly for 3 times.
Then the Phone will request to enter PUK code to reset your PIN number.



You can find your Viva or NuevaTel PCS PUK (Personal Unlocking Key) through following methods.
Expand the method to know more.

>Find PUK through Helpline


  • Call 800 14 1414 (non-toll free number) from other network or 103  Viva or NuevaTel PCS mobile phone
  • Enter the option to speak with customer care
  • Request for a PUK code and note it down
  • Enter it in your locked Viva or NuevaTel PCS mobile phone and reset your PIN number
  • Now your phone will be unlocked..

>Retrieve PUK Online


  • Go to official webpage of Viva or NuevaTel PCS mobile and click the live chat option
  • Give your credentials and inform that your phone is locked. They will provide the PUK code after confirming that you are the owner of the SIM card
  • Note the PUK code and enter it in your locked mobile SIM card
  • Now , your mobile will ask to reset the PIN
  • Provide a new PIN and proceed to unlock your phone.
>Welcome mail /SMS option


If you have welcome mail that you got when buying theViva or NuevaTel PCS Chip or sim card, you can directly note the PUK code printed in the mail and enter it in your locked mobile phone.
Currently Viva or NuevaTel PCS mobile do not provide option for obtaining PUK code through SMS.
So, Please try any one of the above methods to retrieve you PUK code.


    Maximum Limit for PUK code entering is 10 attempts. Then the SIM be be blocked and need to replace with anew SIM card . So better be careful while entering PUK code


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