Friday, November 28, 2014

Digicel : Know PUK code | SIM Unlcok | PIN code Reset

Guide to get or recover PUK code for Digicel SIM:

Entering 3 times PIN code wrongly will result in SIM lock and the phone will ask to enter PUK code.

Method 1 : From welcome mail :

The PUK code can be found in the welcome mail or SIM cover at the time of buying Digicel sim card. If you lost the welcome mail or Digicel SIM card box, then you have to go for the below method.

Method 2 : Through Helpline:

There is no online PUK retrieval methods provided by Digicel Mobile network to unlock the SIM card through toll free SMS or through online website.

So, the safest way is to contact the customer care of  Digicel Mobile network and follow the simple Procedure to find your PUK code immediately.

Do not assume your PUK code and enter it wrongly. It will permanently block your SIM card and you have replace a new SIM card with additional cost.

Procedure to know  Digicel Mobile network SIM PUK code through HELPLINE :

1.You have to confirm your identity when you call the customer care to retrieve the PUK. So , remember the information that you have provided for proof at the time of buying SIM card.

2.Once you note down all the details, now Call the toll free customer care number 100 from another Digicel mobile number . If you want to call from OTHER MOBILE  network or land-lines to Digicel Mobile network customer care,refer the below list and select number for your country /region.

I suggest to call from other Digicel number itself, because other network costs call
charges for the Digicel helpline number.

From Digicel mobile number
From other Fixed line or mobile
+ 1 264-498-DIGI (3444)
Antigua and Barbuda
+1 246 434-3444
British Virgin Islands
+1 (284) 300 0001
+1 (284) 300 1000
Cayman Islands
+1-767-616-DIGI (3444)
+1 473 414 ROAM
+1 473 439 4505
+1 876 380 7626
Saint Kitts and Nevis
+ 1 869-466-3400
Saint Lucia
+1 716-DIGI (3444)
+1 716-ROAM (7626)
Saint Vincent & the Grenadines
100 or 528-7180
+ 1-784-453-3444
Turks and Caicos Islands
+ 1 649-331-DIGI (3444).


3.Listen the computer voice carefully and wait till the option for speaking to customer care is announced.
4.Press the number to speak with customer care person
5.Just tell that you want to unlock your PUK code , they will ask the details in step 1
6.Immediately they will provide the PUK number of your SIM card
7.Note it down correctly and disconnect the call
8.Now enter the PUK in your locked SIM card to unblock it.
9.Now reset the PIN code with a new four digit PIN code.

For safety purpose, note that PUK code somewhere safely to avoid stressful situation in future.

As an advice, do not enable PIN code as security lock, to avoid such critical situations. Instead you can use smartphone locking apps like Applock, Smartlock etc.

And do not trust / try any PUK unlocking , PUK generating software for Digicel SIM card, because the mobile network only will have your PUK code and you can get it for free from Digicel.