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Ticket Cancellation in Bookmyshow : Refund Policy, Movie Ticket Cancellation Procedure | Bookmyshow contact number

Important Terms and Conditions for the Online Movie ticket Booking through ticket bookmyshow movie ticket online pre-booking .
  1. Tickets once purchased cannot be cancelled, exchanged or refunded. 
  2. If the movie show is cancelled by the theater due to some postpond in movie release date, then the money will be refunded to the bank account within 15 days to the consumer.
  3. To collect tickets from the Box Office, it is mandatory for the cardholder to be present in person with the card used for the transaction, along with the booking confirmation (SMS/computer printout) to help minimize the risk of fraud.
  4. Tickets purchased online for a particular multiplex are valid for that multiplex only.
  5. If the transaction is failed but money is debited from your bank account, then the money will be credited back to your bank account within 7 days. You should confirm this by contacting your bank.
  6. Children below the age of 18 cannot be admitted for movies certified `A`. 
  7. Ticket is not necessary for children below age 3
  8. A convenience fee per ticket is levied on all tickets booked online. 
  9. Movie tickets booked on bookmyshow.com website or android app cannot be cancelled and no refund would be provided if the person doesn't appear on theater to watch the movie. 
  10. In case if you couldn't not watch the movie and want your money back, there are many Facebook local community groups available where you can exchange movie tickets for money. But this is on your own risk.


Bookmyshow Contact Number : 

  • Kolkatta, Delhi, Bangalore, Mumbai, Pune, Hyderabad - 022 6144 5050 or 022 3989 5050
  • Chennai, Coimbatore, Salem, Trichy - 044 4043 5050 or 044 6654 5050
  • You can also rise a support ticket on bookmyshow.com or Chat online with customer care executive.