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Delivered None : Delhivery Courier Status , But product not delivered.| Solution

Delhivery Delivered None Status Issue :

Courier Service : Delhivery

Tracking Status : Delivered , Remarks : Delivered None


Issue Faced by the customer : 
Customer will not receive the product, but the tracking status will be shown as Delivered.

Possible Reasons :
  • The product will not be delivered to the customer, and it will be sent back to storage lot. But the tracking status will show a conflicting information, that the product is delivered . But in Remarks the status will be shown as delivered none.
  • The product might be delivered to the wrong place or person.


Solution:
Contact Delhivery customer care support , customer.service@delhivery.com through email as soon as possible, and request for the proof of delivery. Within a day, you will be sent the scanned copy of the proof , where the person who received , signed with his name and contact number,
You can track with those contact information and signature, to whom the product is handed over.

Note: 

The customers who had faced this issue never got their product back nor the refund money. So, it is better to avoid such situations by communicating clear information , to whom the product is delivered if you are not at home.