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Orange | EE : PUK code unlock

If you enter the PIN code wrongly for three times, your phone or SIM will be locked and ask for a PUK code.

Entering PUK code wrongly for ten times will result in permanent block of the SIM.

So , you should stop assuming your PUK code.

Follow the Procedure to unlock the SIM using PUK code retrieval.

1.Go to Official my account page of EE , Orange mobile .

2.Sign up for my account using your basic information.

3.Login using the credentials.

4.In the home page, click Device and Usage tab.

5.Inside Device and controls option, Now you can see an option called unblock your SIM.

6.Enter the PUK code shown on the screen , in your mobile phone and unlock the phone.

7.The phone will ask you to reset your PIN with new PIN number.


If you don't have online retrieval option , then you have to call the customer service corresponding to the following region in which you belong to .
Dominican Republic , Guadeloupe, Martinique and French Guiana
United Kingdom

The customer care person will ask for some basic details to confirm your identity and provide the PUK code for your SIM card.
You can then unlock your SIM card using the steps 6 and 7 explained as above
If you enter the PIN code wrongly for three times, your phone or SIM will be locked and ask for a PUK code. Entering PUK code wrongly for ten times will result in permanent block of the SIM. So , you should stop assuming your PUK code. Follow the Procedure to unlock the SIM using PUK code retrieval. 1.Go to Official my account page of EE , Orange mobile . 2.Sign up for my account using your basic information. 3.Login using the credentials. 4.In the home page, click Device and Usage tab. 5.Inside Device and controls option, Now you can see an option called unblock your SIM. 6.Enter the PUK code shown on the screen , in your mobile phone and unlock the phone. 7.The phone will ask you to reset your PIN with new PIN number. If you don't have online retrieval option , then you have to call the customer service corresponding to the following region in which you belong to . Dominican Republic , Guadeloupe, Martinique and French Guiana United Kingdom The customer care person will ask for some basic details to confirm your identity and provide the PUK code for your SIM card. You can then unlock your SIM card using the steps 6 and 7 explained as above.