Zain : PUK code Retrieval & Reset PIN number for locked SIM | Zain

This article will help you to get the PUK code for your Zain locked SIM card and reset your PIN number to make your mobile phone work again.

Luckily, Zain is allowing the users to view the PUK code through online.If you want to generate PUK for Zain , follow any one below method. Remember that PUK code cannot be generated by any downloaded software. So avoid downloading any software for this issue.

>>Method 1- Through online

  • Go to Official website 
  • Select your country name :Saudi Arabia, Sudan,South Sudan,Kuwait, Bahrain, Lebanon,Morocco,Iraq,Jordan.
  • Now Click My Zain Button
  • Log IN Using your Zain Mobile/WiMax Number and Password
  • Now Go to  Home Page > Personal > Services > Online Services > Request PUK
  • Note it down and enter it in your mobile phone to unlock the SIM card and activate it.
If this method not work for your SIM, try next method

>>Method 2-Helpline

   If you are calling from Zain mobile number , for calling toll free customer care, refer below table for your country.


From Zain mobile
From Other network
or Landline
+965 97107107
+961 3 800111
Morocco (Inwi)
Saudi Arabia (KSA)

The customer care person will ask the following information to verify that you are the owner.

  •  Prepaid : last recharge, credits remaining and expiry date
  •  Postpaid : account number or contract number

Some other basic details like CPR / CR number will be asked to Confirm that you are the owner. If you manage to convince the customer care person, then they will provide the PUK code.

If you are using smartphones, try to avoid using PIN code password of SIM card .Better use some App locking application like Applock360 security .You can download them from Google play store for free of cost.

Every corporate organization is moving towards simplifying the process using technology. Zain is one of the few networks that provide online option to retrieve PUK code.

Go on . Speak with the customer care person, Get your PUK code.

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