To check Balance in DStv:
There are four methods to check balance in DStv , satellite television service.
- From your mobile, send an sms <Your first 10 digit of DStv smartcard number> to 31401 (at a cost of R1 per SMS).
- You can View your account balance by logging into My DStv via Self Service on DStv.com
- From your mobile phone, Dial *120*68584# and follow the prompts.
- Call DStv customer care on 083 900 3788 or 011 289 2222 without having to speak to an agent. When calling, you will be asked to provide your ID number or Smart Card number in order for our systems to identify you to make sure we provide you with the right information through our automated system. Value-added service (VAS) rates apply.
What are the payment stores for dstv? Which supermarkets accept DStv payments?This service is mainly for those customers who don't have bank accounts, enabling them to utilise the convenient locations of these outlets. DStv customers are now able to pay their DStv accounts at the following supermarkets.
PEP, Pick 'n Pay, Shoprite or Spar
While shopping, you can pay your account at any PEP, Pick 'n Pay, Shoprite or Spar nationwide. Your MultiChoice customer number, preceded by the prefix (11374) will be required to make a payment. For example, if your customer number is 12345678, then the payment reference will be 1137412345678.
NB: Payments at the above stores must be made at Money-market counters using your eight-digit MultiChoice customer number as the reference.
What information will I need when I make a payment at a supermarket, checkers?You can pay for your dsTV account at following supermarkets :
PEP, Pick n Pay, Shoprite, Checkers and Spar
To make a payment at a supermarket, you’ll need your DStv customer number. You just add the digits ‘11374’ in front of it to get your payment reference.
For example, if your customer number is 12345678, then your payment reference will be 1137412345678.
If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long. Then you also need to add ‘11374’ in front of the zeros (eg customer number 12345 becomes 00012345. Add the 11374 so it becomes 1137400012345).
The payment will reflect immediately and your services will be reconnected within 15 minutes if the full amount and R50 reconnection fee (R10 if you are an EasyView customer) has been paid.
If you experience any problems, please contact DStv Call Centre on 083 900 3788 or 011 289 2222.
Value-added service (VAS) rates apply for the phone call.