If you are not satisfied with your customer care response you can always escalate to the issue to next level customer grievance cell called appellate authority.
Below are the contact procedure for Idea Cellular appellate authority.
All you have to do is , select the email id for your circle and compose an email describing your issue and mention that you were not satisfied with customer call centre response.
They will get back to you and should respond with a proper reply.
If you are not satisfied with this response too, just ask him to reply for your email stating the correct reason.
You will take this email as proof and take it to the consumer court if you still have hope that justice is by your side.
Following is the Idea Cellular appellate email id information for each state.
Below are the contact procedure for Idea Cellular appellate authority.
All you have to do is , select the email id for your circle and compose an email describing your issue and mention that you were not satisfied with customer call centre response.
They will get back to you and should respond with a proper reply.
If you are not satisfied with this response too, just ask him to reply for your email stating the correct reason.
You will take this email as proof and take it to the consumer court if you still have hope that justice is by your side.
Following is the Idea Cellular appellate email id information for each state.
Andhra Pradesh
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appellate.ap@idea.adityabirla.com
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Assam
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appellate.assam@idea.adityabirla.com
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Bihar & Jharkhand
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appellate.bj@idea.adityabirla.com
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Delhi & NCR
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appellate.delhi@idea.adityabirla.com
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Gujarat
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appellate.gujarat@idea.adityabirla.com
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Haryana
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appellate.har@idea.adityabirla.com
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Himachal Pradesh
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appellate.hp@idea.adityabirla.com
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Jammu & Kashmir
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appellate.jk@idea.adityabirla.com
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Karnataka
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appellate.kar@idea.adityabirla.com
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Kerala
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appellate.kerala@idea.adityabirla.com
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Kolkata
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appellate.kolk@idea.adityabirla.com
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Madhya Pradesh & Chattisgarh
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appellate.mp@idea.adityabirla.com
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Maharashtra & Goa
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appellate.mh@idea.adityabirla.com
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Mumbai
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appellate.mumbai@idea.adityabirla.com
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Orissa
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appellate.orissa@idea.adityabirla.com
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Punjab
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appellate.pun@idea.adityabirla.com
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Rajasthan
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appellate.raj@idea.adityabirla.com
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Tamil Nadu
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appellate.tn@idea.adityabirla.com
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West Bengal
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appellate.wb@idea.adityabirla.com
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NESA
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appellate.ne@idea.adityabirla.com
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UP East
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appellate.upeast@idea.adityabirla.com
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UP West
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appellate.upw@idea.adityabirla.com
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