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Avantel Colombia: Find PUK code & Reset PIN number , USSD , online Helpline methods

The default PIN Number for all Avantel  Prepaid and Postpaid mobile SIM card is unique for each mobile SIM
Avantel  is the major telecom network which offers high speed data connection to Colombia  customers  through , Prepaid and postpaid plans.



Avantel SIM card has an inbuilt PIN code and PUK code for security purpose. The SIM card will be blocked if you enter your PIN number wrongly for 3 times.
Then the Phone will request to enter PUK code to reset your PIN number.
You can find your Avantel  PUK (Personal Unlocking Key) through following methods.

>Find PUK through Helpline


  1.     Call   (57-1) 3 350 350 - if you are in Bagota or call National Sales Line: 01 8000 510 002
  2.     Enter the option to speak with customer care
  3.     Request for a PUK code and note it down
  4.     Enter it in your locked Avantel  mobile phone and reset your PIN number
  5.     Now your phone will be unlocked..


>Retrieve PUK Online


    Go to official website of Avantel and click MiAvantel option. Login with the provided user name and password . You can register , if you are new to MiAvantel.
Once you entered into the MiAvantel Page, Go to Account or Profile information option where your PUK code will be displayed.
    Note the PUK code and enter it in the locked Avantel SIM card. As a next step you would set a new four digit PIN Number for the SIM card.

>Welcome mail /SMS option


If you have welcome mail that you got when buying the Avantel  sim card, you can directly note the PUK code printed in the mail and enter it in your locked mobile phone.

Currently Avantel  mobile do not provide option for obtaining PUK code through SMS.

So, Please try any one of the above methods to retrieve you PUK code.

Maximum Limit for PUK code entering is 10 attempts. Then the SIM be be blocked and need to replace with anew SIM card . So better be careful while entering PUK code